dkwen Responsible Gaming

During the registration process, all players are required to confirm that they are aged 18 or above by accepting dkwen's Terms & Conditions. This self-declaration is the first layer of age protection. However, dkwen does not rely on self-declaration alone.

KYC Age Verification: All accounts are subject to Know Your Customer (KYC) identity verification before withdrawal requests are processed and, in many cases, before deposit limits above a certain threshold are permitted. KYC requires players to submit a government-issued identification document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that confirms their full legal name and date of birth. Any account where the submitted documents indicate the holder is under 18 will be immediately closed, all funds returned (less any withdrawn winnings, which will be reviewed individually), and the case referred to our compliance team.

Protecting Minors in the Home: If you share a device or internet connection with anyone under the age of 18, dkwen strongly encourages you to:

• Enable parental control software such as Net Nanny, Qustodio, or your device's built-in family safety settings to restrict access to gambling websites.
• Never allow minors to access your dkwen account or handle your mobile wallet (bKash, Nagad, Rocket) on your behalf.
• Log out of your dkwen account whenever you leave a shared device unattended.
• Use a strong, unique account password that you do not share with other household members.

Sometimes the most effective responsible gaming action is simply taking a break. dkwen's time-out feature allows you to temporarily suspend your account for a defined period — no questions asked, no justification required. During a time-out, you cannot log in, place bets, or make deposits. Any pending withdrawals from before the time-out are still processed normally.

Available Time-Out Durations:

• 24 hours — ideal for a brief cooling-off period after a losing session
• 48 hours — a short break over a weekend or holiday period
• 7 days — a full one-week pause to reassess your gaming habits
• 30 days — a month-long break, suitable for players who feel their play has become more frequent than intended
• Custom duration — specify any number of days between 1 and 365 if the standard options do not suit your needs

Reality Check Reminders: If a full time-out feels excessive but you still want to introduce natural pauses, dkwen's reality check feature is an effective middle ground. When enabled, an on-screen pop-up appears at your chosen interval (every 30, 60, or 90 minutes) displaying your total session time, total amount wagered in the session, and net win or loss. The reminder gives you a factual picture of your activity, prompting a conscious decision to continue or stop.

Wagering Time Limits: You can also cap the total amount of time you spend on the platform per day — for example, limiting yourself to a maximum of 2 hours of active play per 24-hour period. When the daily time cap is reached, your session is ended and you cannot start a new session until the following day (midnight Bangladesh Standard Time, UTC+6).

Honest self-reflection is one of the most powerful tools in recognising whether gambling habits have moved beyond healthy entertainment. The questions below are adapted from widely used problem gambling screening tools. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the independent helplines listed in the next section.

Responsible gaming is as much about mindset and habits as it is about formal controls. The following practical tips are recommended by dkwen for all players, regardless of their current relationship with gambling. Following these guidelines consistently makes it far easier to keep gaming enjoyable over the long term.

• Treat gambling as entertainment, not income. The house edge means that over a long enough time horizon, gambling will cost the average player money. Budget for it the same way you would budget for a cinema trip or a restaurant meal — money spent in exchange for an experience, not a financial strategy.
• Set a budget before you start — and stick to it. Decide the maximum amount you are comfortable spending in a session before you open the app. Use dkwen's deposit limit tool to enforce this budget at the account level so it cannot be exceeded in the heat of the moment.
• Never chase losses. Chasing losses — depositing more after a losing session in an attempt to recover — is the single most common pathway into problem gambling. Accept that losing sessions are a normal part of gambling and step away when your session budget is spent.
• Take regular breaks. Enable dkwen's reality check reminders to prompt natural breaks during extended sessions. Stand up, have a drink of water, and reassess how you feel before continuing.
• Gamble only when you are in a clear headspace. Avoid gambling when you are stressed, tired, emotionally upset, or under the influence of alcohol. Decision-making quality deteriorates significantly under these conditions, increasing both impulsive spending and potential regret.
• Balance gambling with other activities. If you find that gambling is the primary way you spend leisure time, deliberately schedule other activities — sport, socialising, reading, or other hobbies — to ensure gambling remains one part of a varied routine, not the whole of it.
• Keep track of time as well as money. It is easy to lose track of time during an engaging session. Use dkwen's session time controls or simply set a timer on your phone to mark when a session should end, regardless of whether you are winning or losing.
• Do not borrow money to gamble. Gambling with borrowed money — whether from a bank, a friend, or a family member — creates a high-pressure situation where losses carry consequences far beyond the entertainment budget. Only ever use funds that are genuinely disposable.
• Talk to someone you trust. If you are unsure whether your gambling habits are healthy, talking to a trusted friend, family member, or professional counsellor is a meaningful step. An outside perspective is often more objective than self-assessment alone.