dkwen Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information dkwen collects from Bangladesh players, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own data. We are committed to handling all personal information with transparency and care.
Last updated: 1 January 2026 · Version 2.4Scope of This Policy: This Privacy Policy applies to all personal data processed by dkwen in connection with the dkwen.net website and any associated platform features. It applies to all registered Players, prospective Players who browse the site without registering, and any individuals who contact dkwen support. By accessing dkwen, you acknowledge that you have read and understood this Privacy Policy.
Privacy Principles That Guide dkwen
Data Minimisation
dkwen only collects personal information that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data for the sake of collecting it.
SSL Encryption
All data transmitted between your device and dkwen servers is protected by industry-standard 256-bit SSL encryption. Personal and financial data is stored in encrypted form with strict access controls applied at all levels.
No Unauthorised Sharing
dkwen does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. Sharing only occurs with verified partners under strict contractual obligations, or where legally required.
Transparent Purpose
Every category of data we collect is listed in this policy alongside a clear explanation of why we collect it and how long we keep it. There are no hidden data practices at dkwen.
Player Control
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team. Marketing communications can be opted out of through your account settings or by contacting support directly.
AML Compliance
As part of our anti-money laundering obligations, certain identity and transaction data is retained for a mandatory period. This is a legal requirement and cannot be waived at individual request, but the data is stored securely and accessed only by authorised compliance personnel.
Information We Collect
dkwen collects personal information through several channels: the account registration process, ongoing account activity, identity verification (KYC), payment transactions, customer support interactions, and passive data collected automatically when you use the Platform. The categories of information collected are described below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National Identity Card (NID) number or passport number | Registration form; KYC document upload |
| Contact Data | Mobile phone number, email address, residential address (city, district, division) within Bangladesh | Registration form; account settings updates |
| Financial Data | bKash or Nagad mobile wallet number, Rocket or Upay account reference, Visa/Mastercard last four digits, transaction amounts in BDT, deposit and withdrawal history | Payment gateway; transaction records |
| Verification Documents | Scanned or photographed copies of NID card, passport, or other government-issued identification documents submitted during KYC | KYC document upload portal |
| Betting & Gaming Activity | Bet history, game session logs, win/loss records, bonus usage history, preferred game categories | Platform activity logs |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, referral URL | Automatic collection via server logs and cookies |
| Support Communications | Content of messages sent to dkwen via live chat, email, or WhatsApp; complaint and dispute records | Support ticket system; email correspondence |
Sensitive Data: dkwen does not intentionally collect sensitive personal data such as biometric data, health information, political opinions, or religious beliefs. If such data is inadvertently included in a document uploaded for KYC purposes, it will not be processed beyond what is necessary for identity confirmation and will be stored with the same security controls applied to all identity documents.
Minors: dkwen does not knowingly collect any personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, the account will be immediately closed and all associated data will be deleted or securely archived in accordance with our legal obligations.
How We Use Your Data
dkwen processes your personal data only for purposes that are legitimate, clearly defined, and proportionate to the data used. The primary purposes for which we use personal data are set out below, together with the legal basis for each processing activity.
- Account Creation and Management: We use your identity and contact data to create and maintain your dkwen account, authenticate your login sessions, and manage account settings. This is necessary for the performance of our contract with you as a Player.
- Identity Verification (KYC): We use identity documents and personal data to verify your age (18+ requirement), confirm your identity, and comply with anti-money laundering regulations. This is a legal obligation that dkwen must fulfil regardless of individual consent.
- Payment Processing: Financial data is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We share only the minimum data required with payment processors to execute each transaction securely.
- Platform Personalisation: Betting activity and game session data is used to personalise your experience on dkwen — for example, displaying relevant promotions, surfacing preferred game categories (cricket betting, slots, live casino), and tailoring bonus offers to your activity profile.
- Fraud Prevention and Security: Technical data (IP address, device fingerprint, session logs) and transaction data are used by our fraud detection systems to identify suspicious activity, prevent account takeover attempts, and detect bonus abuse or money-laundering patterns.
- Responsible Gaming: Betting activity data is monitored to identify patterns consistent with problem gambling. Where such patterns are detected, dkwen may apply account-level responsible gaming interventions including deposit limit suggestions, time-out prompts, or account review.
- Customer Support: Support communication records are used to resolve complaints, answer queries, and maintain a history of interactions for quality assurance and dispute resolution purposes.
- Legal and Regulatory Compliance: Where required by applicable law, dkwen will use and retain personal data to fulfil regulatory reporting obligations, respond to lawful requests from government or law enforcement authorities, and defend or pursue legal claims.
- Marketing Communications: With your consent, we may use your contact data to send promotional emails or push notifications about new games, seasonal promotions (e.g., BPL season offers, Eid bonus campaigns), and platform updates. You may withdraw consent at any time through account settings or by emailing [email protected].
Automated Decision-Making: dkwen uses automated systems for fraud detection, bonus eligibility assessment, and responsible gaming monitoring. Where an automated decision significantly affects your account (e.g., a withdrawal hold triggered by a fraud alert), you have the right to request human review of that decision by contacting our compliance team.
Data Sharing & Disclosure
dkwen does not sell or rent your personal information to any third party. We may share specific categories of data with carefully selected third parties only where necessary for the operation of the Platform, legal compliance, or Player safety. All third parties with whom we share data are contractually required to process it only for the specified purpose and to maintain security standards equivalent to those applied by dkwen.
Categories of recipients with whom data may be shared:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum financial and identity data required to authenticate and settle each transaction. These providers operate under their own privacy policies and are independently regulated.
- Identity Verification Partners: Third-party KYC service providers may receive copies of identity documents and personal data for the purpose of automated or assisted identity verification. These partners are bound by strict data processing agreements.
- Game Content Providers: Game studios such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, Spribe, and NetEnt receive session and account tokens to deliver game content. These providers do not receive your full personal profile; they receive only anonymised or pseudonymised session identifiers.
- Fraud Prevention and AML Services: Specialist fraud detection and anti-money laundering screening services may receive transaction data, IP addresses, and device identifiers for the purpose of risk scoring and suspicious activity detection.
- Legal and Regulatory Authorities: dkwen will disclose personal data to government bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory obligation. dkwen will notify affected Players of such disclosures where legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of dkwen's business, personal data held by dkwen may be transferred to the acquiring entity as part of that transaction. Affected Players will be notified in advance and their rights under this Privacy Policy will be preserved.
International Data Transfers: Some of dkwen's third-party service providers may be based outside Bangladesh. Where personal data is transferred internationally, dkwen ensures that appropriate safeguards are in place, including data processing agreements that require the recipient to maintain data security standards consistent with this Privacy Policy.
Cookies & Tracking Technologies
dkwen uses cookies and similar tracking technologies to operate the Platform effectively, maintain your login session, remember your preferences, and collect analytical data about how Players use the site. This section explains what types of cookies we use and how you can manage them.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated login session, store shopping cart state for deposits, enable security features and fraud detection checks | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, last-visited game category, and responsible gaming limit acknowledgements | Up to 90 days |
| Analytics | Collect anonymised data about page views, session duration, navigation paths, and device types to help us improve Platform performance and user experience | Up to 13 months |
| Marketing | Track referral sources and promotional campaign performance to assess the effectiveness of dkwen's marketing activities. No cross-site behavioural profiling is conducted without consent | Up to 30 days |
Managing Cookies: Strictly necessary cookies are required for the Platform to function and cannot be disabled. All other cookie categories can be managed through your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy or settings menu. Please note that disabling functional or analytics cookies may affect your experience on dkwen — for example, your session preferences may not be saved between visits.
Do Not Track: Some browsers transmit a "Do Not Track" signal to websites. dkwen acknowledges this signal for analytics and marketing cookies. Strictly necessary and functional cookies are not affected by Do Not Track signals as they are essential to Platform operation.
Data Security & Retention
dkwen implements a layered security architecture to protect personal data from unauthorised access, loss, alteration, or disclosure. Our security measures include, but are not limited to:
- 256-bit SSL/TLS encryption for all data in transit between your browser and dkwen servers.
- Encrypted storage of personal data, financial records, and identity documents at rest using AES-256 encryption standards.
- Access controls restricting personal data access to authorised personnel only, on a need-to-know basis. All staff with data access are subject to confidentiality obligations.
- Multi-factor authentication for dkwen internal systems that process personal data.
- Regular security audits and penetration testing conducted by independent third-party security specialists.
- Intrusion detection systems monitoring for unusual access patterns, attempted breaches, and DDoS threats on a 24/7 basis.
Data Retention: dkwen retains personal data for as long as your account remains active and for a further period as required by applicable law and compliance obligations. The general retention periods are as follows:
- Active account data (identity, contact, financial): retained for the lifetime of the account plus a minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
- Betting and transaction records: retained for a minimum of 5 years following the date of each transaction.
- KYC identity documents: retained for the duration of the account and 5 years post-closure.
- Support communications: retained for 3 years from the date of the interaction.
- Marketing consent records: retained for the period of consent plus 2 years for audit purposes.
- Technical and session logs: retained for 12 months on a rolling basis.
When personal data reaches the end of its retention period and no legal obligation requires further retention, it is securely deleted or anonymised so that it can no longer be linked to an individual Player.
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to Players, dkwen will notify affected individuals as promptly as practicable, and in any case within the timeframe required by applicable law. Notification will be sent to the registered email address on the affected account and will include a description of the breach, the data affected, and the steps dkwen is taking in response.
Your Privacy Rights
As a dkwen Player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact our data team at [email protected] with the subject line "Privacy Rights Request". dkwen will respond within 10 business days.
Right of Access
Request a copy of all personal data dkwen holds about you, including your account data, transaction history, and KYC records.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your dkwen account. Some changes may require re-verification.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that dkwen limit how it processes your data in certain circumstances, for example while a rectification request is being reviewed.
Right to Data Portability
Request your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.
Right to Object
Object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests grounds.
Please note that certain rights are subject to limitations where dkwen has a legal obligation to retain or process data — for example, AML record-keeping requirements override erasure requests for transaction and identity data during the mandatory retention period. Where a request cannot be fulfilled in full, dkwen will explain the reason in writing.
Third-Party Services
The dkwen platform integrates with a number of third-party service providers to deliver a complete betting and gaming experience. Each of these providers operates independently and has their own privacy policy governing how they handle any data they receive. dkwen is not responsible for the data practices of third-party providers, but we select partners carefully and require them to meet minimum data security standards.
Game Content Providers: dkwen's casino and live dealer games are powered by established international game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you launch a game, a session token is passed to the game provider to initialise your game session. The provider receives your account identifier and session data but does not receive your full personal profile or financial details.
Payment Processors: Transactions via bKash, Nagad, Rocket, and Upay are handled directly through the respective mobile financial service providers' APIs. Card transactions via Visa and Mastercard are handled through a PCI-DSS compliant payment gateway. dkwen does not store full card numbers on its own servers.
Analytics Services: dkwen uses anonymised analytics tools to understand aggregate Platform usage patterns. These tools receive anonymised, non-personally-identifiable session data only. No personally identifiable information is shared with analytics providers.
Live Chat and Support Tools: dkwen's in-platform live chat is provided by a third-party support software provider. Chat transcripts are stored within that system and are subject to the provider's own data security standards. All support providers used by dkwen are contractually bound to treat Player data as confidential.
External Links: The dkwen platform does not contain links to external third-party websites. All content and navigation on dkwen.net remains within the dkwen platform. If you reach an external site through a referral or search result, that site's own privacy policy applies and dkwen has no responsibility for its data practices.
Policy Updates & Contact
dkwen reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify active Players by email to their registered address and by a prominent notice on the dkwen platform for a period of at least 14 days following the update.
The version number and effective date at the top of this page always reflect the current version. You can refer to the version history by contacting support. Continued use of the dkwen platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.
Minor Updates: Non-material changes such as corrections to typos, clarifications of existing practices, or formatting improvements may be made without individual notification. These changes will still be reflected in the updated version number and date.
Contact Our Data Team: For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how dkwen has handled your personal data, please contact our data and compliance team:
- Email: [email protected] — subject line "Privacy Policy Enquiry" or "Privacy Rights Request"
- Response time: within 10 business days for standard enquiries; within 5 business days for urgent data breach or security concerns
- Support is available 24/7 via in-app live chat for general account queries
dkwen is committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with the response you receive, you have the right to escalate your complaint through applicable legal channels in your jurisdiction.
Responsible Gaming & Data: If you are using dkwen's responsible gaming tools such as deposit limits or self-exclusion, data related to those settings is treated with additional sensitivity and is never used for marketing profiling. Responsible gaming data is used only to apply the requested restrictions and to monitor for problem gambling indicators. 18+
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